Call [CONFIRM: phone number]

As You Are Care and Counselling

Contact us

Send us a message

Use this form for questions, feedback or a complaint. To refer someone for support, use the referral form instead.

Questions marked "required" must be filled in. Everything else is optional.

You can use a first name only.

Give a phone number or an email, or both.

How should we contact you?

Tell us what you want to ask or say. Please do not include medical records.

We use a quick check to stop spam. You will not need to solve a puzzle. Sometimes it asks you to tick a box.

We use these details only to reply to you. Read our privacy policy.

Give us feedback

We want to hear what is working and what is not. Tell us about something we did well, or something we could do better. You can tell your support worker, call us, email us or use the form above.

Make a complaint

You have the right to complain. Making a complaint will not change the support you get from us. We will not treat you differently.

How to complain to us

You can:

  • tell your support worker or any of our staff
  • call us on [CONFIRM: phone number]
  • email us at [CONFIRM: email address]
  • use the form above
  • write to us at [CONFIRM: postal address]
  • ask a family member, friend, carer or advocate to complain for you

You do not have to give your name. You can call without saying who you are, or send a letter without your name. If we do not know who you are, we cannot tell you what we found.

You can bring a family member, friend or independent advocate to any meeting, or to help you make a complaint. To find a free advocate, use the Disability Advocacy Finder.

What happens next

  1. We tell you we have your complaint [CONFIRM: acknowledgement time].
  2. We talk with you about what happened and what you want to happen.
  3. We look into it fairly. We keep your details private.
  4. We tell you what we found and what we will do. We aim to do this [CONFIRM: time to finish a complaint].
  5. If you are not happy with the result, we tell you how to contact the NDIS Commission.

If a complaint is about a serious incident, we report it to the NDIS Commission as the law requires.

[CONFIRM: complaints process]

Complain to the NDIS Commission

You can complain to the NDIS Quality and Safeguards Commission at any time. You do not have to complain to us first. You can do this without giving your name.

  • Phone: 1800 035 544 (free call from landlines)
  • TTY: 133 677
  • Hours: Monday to Friday, 7:30am to 3:30pm WA time. Closed on public holidays.
  • Online: go to the NDIS Commission complaints page
  • Post: NDIS Quality and Safeguards Commission, PO Box 210, Penrith NSW 2751

The NDIS Commission does not deal with questions about your plan or how much funding you get. For those, contact the NDIA on 1800 800 110, or use the NDIA feedback and complaints form.

Interpreters and the National Relay Service

Need an interpreter? Call TIS National on 131 450. Ask them to call us on [CONFIRM: phone number], or the NDIS Commission on 1800 035 544. There is no cost to you.

Deaf, hard of hearing or speech impaired? Use the National Relay Service. Give them our number, [CONFIRM: phone number], or the NDIS Commission's number, 1800 035 544.

Using this website

We want everyone to be able to use this website. We aim to meet the WCAG 2.2 AA accessibility standard.

If something on this website is hard to use, or you need information in another way, tell us. We can give you information in large print, in Easy Read, by phone or in person. Call [CONFIRM: phone number] or email [CONFIRM: email address].

[CONFIRM: formats offered]

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